FAQ
Produits et formulation
What makes Pravi products different?
Pravi products are formulated with an approach focused on effectiveness and coherence. Each ingredient is selected for its true function on the skin, with nothing unnecessary. The formulas prioritize active ingredients, hydrosols, and high-quality plant oils to support the skin’s natural balance.
Are your products truly natural?
The formulas are composed primarily of ingredients of natural origin, selected for their quality and their affinity with the skin. The goal is to offer effective skincare while respecting both the skin and the environment. We also take care to exclude ingredients that may be potentially harmful to human health and the environment.
Why do your products not contain water?
Unlike many traditional cosmetics, Pravi products replace water with aloe and hydrosols. This allows for more concentrated formulas and helps optimize the effectiveness of the skincare.
Do your products contain preservatives?
The formulas are designed to be stable and safe. For products that require a preservative, we have selected a combination of naturally derived preservatives that are safe for both human health and the environment.
Do you use fragrances?
The products do not contain synthetic fragrances. Their scent comes from the ingredients themselves or, in some cases, from carefully selected essential oils.
How long will my products last?
Pravi products are prepared regularly, in small batches, to ensure optimal stability and shelf life. We also use natural preservatives to prevent the growth of mold, yeast, and bacteria. You can expect an expiration date of up to 3 years from the production date.
Routine & Usage
In what order should the products be applied?
In general, products are applied from the lightest to the richest: cleanser → mist/toner → serum → cream → oil (if needed).
How many products should be used in a skincare routine?
A simple and consistent routine is often sufficient. The goal is to meet the skin’s needs without overloading it.
Can you combine multiple serums?
Yes, as long as they are complementary and well tolerated by the skin. It is best to introduce new products gradually.
How long does it take to see results?
Hydrating effects can be felt quickly, while visible improvements in the skin appear with regular use.
Skin & Understanding
What is the difference between hydrating and nourishing the skin?
Hydrating means supplying the skin with water, while nourishing means providing it with lipids. Both are complementary and essential for maintaining balanced and comfortable skin.
How can I tell what my skin needs?
Observing your skin is essential. Feelings of tightness often indicate a lack of hydration, while a lack of suppleness may be linked to a need for nourishment. A well-adapted routine helps address these needs in a balanced way. Feel free to contact us for personalized advice.
Why is my skin dehydrated even if I use a cream?
A cream alone may not be enough if the skin lacks water. It is often necessary to incorporate a hydrating step (such as a mist or a water-based serum) before applying a cream to help retain moisture.
Are natural products as effective?
Yes, when formulas are well designed. Effectiveness depends on the quality of the ingredients and their synergy, not simply on their origin.
Skin Types
Are your products suitable for sensitive skin?
Yes, the formulas are designed to respect the skin’s natural balance. However, as every skin is unique, it is recommended to introduce products gradually.
How do I choose the right product for my skin?
The choice depends on your skin’s needs (hydration, nourishment, radiance, imperfections). A simple and well-adapted approach helps achieve better results. Feel free to contact us for advice.
Are your products suitable for pregnant women?
Some products may be suitable, but it is recommended to review the ingredient list and consult a healthcare professional if in doubt.
Are natural products as effective?
Yes, when formulas are well designed. Effectiveness depends on the quality of the ingredients and their synergy, not simply on their origin.
How can I identify my skin type?
Your skin type can be determined by observing how it behaves on a daily basis. Dry skin often feels tight, oily skin produces more sebum, while combination skin has both oily and dry areas. Normal skin is generally balanced and comfortable.
What is the difference between dry skin and dehydrated skin?
Dry skin lacks lipids (oil), while dehydrated skin lacks water. A skin can be both oily and dehydrated, which explains certain feelings of discomfort despite the presence of sebum.
Which products should be chosen for dry skin?
Dry skin benefits from products rich in nourishing ingredients, such as plant oils and more enveloping creams, to help restore comfort and suppleness.
Which products should be chosen for oily skin?
Oily skin needs lightweight products that hydrate without weighing it down. Fluid textures and balancing ingredients help support the skin without further stimulating sebum production.
Which products should be chosen for combination skin?
Combination skin requires a balance between hydration and lightness. The goal is to hydrate dry areas while respecting the oilier zones.
Can your skin type change?
Yes, skin type can change depending on the seasons, age, lifestyle, or environment. It is important to adapt your routine accordingly.
Can you have multiple skin concerns at the same time?
Yes, skin can have multiple needs at the same time, such as dehydration, imperfections, or sensitivity. A well-adapted routine helps address these different needs progressively.
Can men use our products?
Of course! All Pravi products are suitable for men. Most men tend to have oilier skin, so products for combination to oily skin are often a good fit. Men can also have sensitive and delicate skin, so using gentle and hydrating products is recommended. For example, serums can be used by men to target specific skin concerns.
Are your products hypoallergenic?
There is no specific test in the cosmetic field to predict allergic reactions. Reactions are unique to each individual. Our products are formulated with high-quality, non-toxic ingredients to meet the highest skincare standards. However, we cannot guarantee that no reaction will occur. Please review the ingredient list and perform a patch test on your wrist before using the product more widely.
Commitments & Values
Are your products tested on animals?
No, the products are not tested on animals.
Are your packaging materials eco-friendly?
The packaging is selected with the goal of reducing environmental impact, prioritizing recyclable options whenever possible.
Are your products suitable for pregnant women?
Some products may be suitable, but it is recommended to check the ingredient list and consult a healthcare professional if in doubt.
Where are your products made?
The products are made in Canada, with particular attention given to the quality and consistency of the formulations.
I am vegan, can I use your products?
Yes. All our products are free from ingredients derived from animals and/or insects.
Orders & Shipping
Where do you ship?
Shipping is available to multiple regions. The available options are specified at checkout.
What are the delivery times?
Orders are prepared within 2 business days after receipt. Delivery times vary depending on the destination but are generally a few business days.
Can I return a product?
The return policy is 15 days from the date the order is received. Products must be intact and unopened. It is recommended to contact customer service as soon as possible when requesting a return.
Do you offer samples?
Not all products are available in sample size. Please contact us if needed.
How does the satisfaction guarantee work?
You have up to 30 days after purchase to let us know if a product does not suit you. In that case, we will issue a refund for the product in question.